Apology Letter for Wrong Delivery of Goods

Thursday, August 31st 2017. | Sample Letters
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Apology Letter for Wrong Delivery of Goods

[Your Company Letterhead]

[Date]

[Customer Name]
[Customer Address]

Subject: Apology for Incorrect Order Delivery

Dear [Customer Name],

Please accept our sincerest apologies for the error in your recent order. We understand that you received [incorrect item] instead of the [correct item] you ordered. We are truly sorry for the inconvenience and frustration this has caused.

We have investigated the situation and identified [brief explanation of what caused the error, e.g., a picking error in our warehouse]. We are taking immediate steps to correct this issue and prevent it from happening again in the future [mention specific actions being taken to rectify the problem].

To resolve this issue, we have already [mention actions already taken, e.g., shipped the correct item]. You can expect to receive it within [estimated delivery timeframe]. We will also arrange for the return of the incorrect item at our expense.

We value your business and appreciate your understanding. As a token of our apology, we would like to offer you [mention a form of compensation, e.g., a discount on your next purchase, a gift certificate].

Please do not hesitate to contact us if you have any questions or concerns. We are committed to providing you with the best possible service.

Sincerely,

[Your Name]
[Your Title]

Apology Letter for Wrong Delivery of Goods :

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