Sample Hotel Complaint Form

Saturday, June 24th 2017. | Sample Forms
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Sample Hotel Complaint Form

This Sample Hotel Complaint Form provides a structured and professional format for guests to effectively communicate their dissatisfaction with a hotel stay. Lodging a formal complaint through a well-crafted letter can significantly increase the chances of a timely and satisfactory resolution.

[Your Name]
[Your Address]
[Your Phone Number]
[Your Email Address]


[Hotel Name]
[Hotel Address]
[Hotel Phone Number]
[Hotel Email Address]

Subject: Formal Complaint Regarding Stay at [Hotel Name] – Reservation Number [Number]

Dear [Hotel Manager Name or To Whom It May Concern],

This letter serves as a formal complaint regarding my recent stay at the [Hotel Name] from [Check-in Date] to [Check-out Date]. My reservation number was [Number].

Nature of Complaint:
[Clearly and concisely state the nature of your complaint. Be specific about dates, times, room number, and individuals involved if applicable. Examples:]

  • Unsatisfactory Room Condition: [Describe the issues, e.g., uncleanliness, broken amenities, pest infestation, noise, etc.]
  • Poor Service: [Specify instances of poor service, e.g., rude staff, unfulfilled requests, long wait times, etc.]
  • Billing Errors: [Detail any discrepancies in your bill, e.g., incorrect charges, double billing, etc.]
  • Other: [Explain any other issues experienced during your stay.]

Supporting Documentation:
[If applicable, mention any supporting documentation you are attaching to the letter, such as photos, videos, receipts, or copies of emails.]

Desired Resolution:
[Clearly state your desired resolution. Be reasonable and specific. Examples:]

  • Refund: Request a full or partial refund for your stay.
  • Discount: Request a discount on your current or future stay.
  • Apology: Request a formal apology from the hotel management.
  • Other: Specify any other form of compensation or action you seek.

I am very disappointed with my experience at your hotel. I believe that [State your reasons, e.g., this fell short of the standards expected of [Hotel Name/Star rating/Brand], and I hope that this matter will be addressed promptly and professionally.

Please contact me at your earliest convenience at [Your Phone Number] or [Your Email Address] to discuss this matter further and work towards a resolution.


[Your Signature]
[Your Typed Name]

Sample Hotel Complaint Form :

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