Apology Letter to Customer for Damaged Goods

Sunday, September 3rd 2017. | Sample Letters
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Apology Letter to Customer for Damaged Goods

Subject: Apology for Damaged Goods – Order # [Order Number]

Dear [Customer Name],

We are writing to sincerely apologize for the damaged goods you received in your recent order, # [Order Number]. We understand that this is a frustrating experience, and we are deeply sorry for any inconvenience it has caused you.

We are investigating how the damage occurred and are taking steps to ensure this does not happen again.

To resolve this issue, we would like to offer you the following options:

  • Full refund: We will gladly issue a full refund for the damaged item(s).
  • Replacement: We can send you a replacement item(s) as soon as possible. Please let us know if you would prefer this option.

Please let us know your preferred resolution by [date]. We will process your request promptly.

Once again, we apologize for this error and appreciate your understanding. We value your business and are committed to providing you with the best possible experience.

Sincerely,

[Your Name]
[Your Company Name]
[Your Contact Information]

Apology Letter to Customer for Damaged Goods :

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