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Apology Letter to Customer for Late Delivery

Saturday, September 2nd 2017. | Sample Letters

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[Your Company Letterhead or Logo (Optional)]

[Date]

[Customer Name]
[Customer Address]

Subject: A sincere apology for your order delay

Dear [Customer Name],

Please accept our sincerest apologies for the delay in the delivery of your recent order, [Order Number]. We understand that timely delivery is crucial, and we are truly sorry for falling short of your expectations on this occasion.

[Choose one of the following, or briefly combine, to explain the delay – be truthful but avoid excuses]:
Unexpected Delays: “Due to [briefly explain the reason – e.g., unforeseen circumstances with our shipping carrier, a recent surge in order volume], your order has been delayed.”
Internal Error: “We experienced an internal error [be vague but honest – e.g., in our order processing system] which, unfortunately, resulted in a delay in shipping your order.”

[Reassure the customer and provide a solution or next steps]:
Tracking Information & Timeline: “We have expedited the shipping of your order, and you can track its status here: [Provide tracking link]. The estimated delivery date is now [New estimated date].”
Offer (if applicable): “As a token of our apology, we would like to offer you [mention a discount, free shipping on next order, etc.].”

Once again, we sincerely apologize for this inconvenience. We value your business and appreciate your understanding.

Please do not hesitate to contact us if you have any questions or concerns.

Sincerely,

[Your Name]
[Your Title/Department]
[Company Name]

Tips for a Sincere Apology:
Personalize it: Use the customer’s name and reference their order specifically.
Take Ownership: Avoid blaming external factors or making excuses.
Be Clear and Concise: Get to the point quickly and provide the essential information.
Offer a Solution: Don’t just apologize – take action to fix the issue.
Follow Through: Ensure you deliver on any promises you make.

Apology Letter to Customer for Late Delivery :

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Apology Letter to Customer for Late Delivery

Apology Letter to Customer for Late Delivery :

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